Job Description
The General Manager owns the people strategy for the business, to ensure it is aligned to company values and growth objectives.
This person is responsible for ensuring the efficient, effective, and compliant operation of the business, with a strong emphasis on people management, performance, and organisational capability. The role balances operational delivery with leadership accountability, ensuring teams are supported, structured, and performing in line with business expectations.
The General Manager plays a key role in translating strategy into execution through people, processes, and systems.
People Management & HR Leadership
- Lead and manage employees to ensure clear expectations, accountability, and performance standards are consistently applied.
- Lead recruitment, onboarding, and offboarding processes across the firm.
• Oversee employment contracts, remuneration reviews, and role design.
• Oversee day‑to‑day people management including attendance, conduct, workload management, and performance issues.
• Ensure probation reviews, performance reviews, development plans, and performance improvement plans (PIPs) are completed on time and to an appropriate standard.
• Support recruitment, onboarding, and offboarding processes.
• Coach and support team leaders and supervisors in effective people management and performance conversations. • Coach, develop, and performance-manage senior leaders and managers.
• Contribute to a positive, accountable, and high‑performance workplace culture. - Lead firmwide communications, town halls, and engagement initiatives.
• Maintain oversight of HR systems, records, and compliance.
Operational Management
- Oversee daily operations to ensure business activities run efficiently and meet service and quality standards.
• Identify operational issues and implement practical solutions to improve workflow and productivity.
• Ensure processes, systems, and resources support operational delivery.
• Monitor workloads and capacity to meet operational demands.
Performance & Process Improvement
- Monitor operational and people‑related KPIs.
• Drive continuous improvement initiatives.
• Implement and maintain standard operating procedures and best practices.
• Support and lead change initiatives.
Compliance & Risk
- Ensure compliance with workplace policies, procedures, and employment obligations.
• Identify and manage operational and people‑related risks.
• Support a safe, compliant, and professional working environment.
Communication & Collaboration
- Communicate clearly with staff regarding expectations and priorities.
• Work closely with leadership and HR to support people and operational outcomes.
• Encourage collaboration and constructive working relationships.
Skills & Experience
- Proven experience in an operations or similar role with people management responsibility in Finance or related industry.
• Strong performance management and coaching capability.
• Solid operational and process management experience.
• Strong communication and problem‑solving skills.
Education & Qualifications
Relevant tertiary qualifications in Business, Management, HR, or a related field (desirable).
Licences & Checks
National Police Check
The ideal candidate will have worked in a management role for more than 5 years. They will be able to demonstrate leadership with experience in HR. They will have a willingness to embrace new technology to improve the OneLedger group as we embark on modernising our business.